University of Connecticut Athletics
UConn Basketball A-Z Fan Guide
ADA
- Seating: ADA seating is sold on a first-come, first-served basis. For more information or if you need ADA seating, please visit UConnTickets.com, email athtickets@uconn.edu or call 1-877-AT-UCONN (1-877-288-2666) Monday-Friday, 9 a.m.-4:30 p.m.
- Animals: Service animals or service animals in training are welcome at XL Center and Gampel Pavilion. Paperwork is required.
- Communications: Individuals seeking communication access via sign language interpreters, captioning, and other auxiliary aids should contact UConn Interpreting Services (UCIS). Requests can be made directly at ucis.uconn.edu/request/.
- Concessions: All full-service concession stands are ADA accessible.
- Elevators
- Gampel Pavilion: An ADA accessible elevator is available upon request. For access, please contact an event staff member or security personnel.
- XL Center: An ADA accessible elevator is available upon request to access the mezzanine level, lower bowl or floor seating. For access please visit Guest Services behind Section 124 or contact an event staff member or security personnel.
- Entrances: All entrance gates are ADA accessible with the exception of the Champions Club entrance.
- Parking
- Gampel Pavilion: ADA accessible spaces are located within the North Garage and South Garage. For more information, please visit UConn Office of Institutional Equity at accessibility.uconn.edu/visitors.
- XL Center: For more information, please visit LAZparking.com.
- Restrooms: All restrooms are ADA accessible.
- Services
- Gampel Pavilion: For more information regarding ADA services at Gampel Pavilion, please visit UConn Office of Institutional Equity at accessibility.uconn.edu/visitors.
- XL Center: For more information regarding ADA services at the XL Center, please visit XLCenter.com.
AED (Automated External Defibrillator)
- Gampel Pavilion: Located at the North entrance at the fire department call box.
- XL Center: Located next to First Aid behind Section 113 and at Guest Services behind Section 124.
Alcohol Policy
Any attempt to bring outside alcohol into Gampel Pavilion or the XL Center is a violation of facility regulations and may result in the guest being denied admittance, ejected, arrested and/or tickets being revoked.
Alcohol is available for purchase for individuals 21 and older inside Gampel Pavilion and the XL Center.
Animals
Animals are not permitted inside the XL Center or Gampel Pavilion with the exception of service animals and service animals in training, and of course Jonathan XIV.
ATM’s
- Gampel Pavilion: Prior to entry ATM’s can be found across the street in the Student Union and the UConn Bookstore.
- XL Center: ATM’s can be found in the XL Center main atrium and on the concourse at section 102. The XL Center is a cashless facility though, and will only allow for cash transactions when purchasing tickets at the box office.
Baby Changing Stations
- Gampel Pavilion: Available in all restrooms. Men’s restrooms are located near the East and West entrances. Women’s restrooms are located near the North and South entrances.
- XL Center: Available in every women's restroom and the family restroom located behind Section 108.
Bag Policy
All bags must adhere to the 12" H x 6" W x 12" L approved bags policy and will be searched upon entry to the arenas. Diaper bags are permitted in the company of a small child and subject to inspection at all entrances. Bags carrying medical needs are also permitted and subject to inspection at all entrances. Please view the complete UConn Athletics bag policy and prohibited items at UConnHuskies.com/bagpolicy.
Binoculars
Guests are welcome to bring their own binoculars in the arena and are subject to inspection at all entrances.
Broadcasts
- Television: For the most up-to-date television information visit the men’s basketball schedule page and the women’s basketball schedule page on UConnHuskies.com.
- Radio: All games are broadcast on 97-9 Fox Sports Hartford, the flagship station of the UConn Sports Network from Learfield. All broadcasts can be heard nationwide for free online at UConnHuskies.com, the UConn Huskies mobile app, and on the Varsity Network app. Select broadcasts can also be heard nationwide on Sirius XM.
Cameras/Video Cameras
Cameras with lenses that exceed 3” or that have a removable lens are prohibited inside the arenas. Video cameras prohibited inside the arenas. Hand-held still cameras are allowed for personal use only and may not be used for advertising, promotions, other trade purposes or any other commercial or promotional endeavor, without the permission of UConn Athletics.
Child Ticket Policy
All persons over the age of 2 years old must have a ticket for admission.
Concessions
Full-service and satellite concession stands are located throughout the concourses at Gampel Pavilion and the XL Center. All full-service concession stands accept all major credit cards as well as Apple Pay. Both Gampel Pavilion and the XL Center are cashless venues. Husky Bucks can be used at select concession stands.
Credit Cards
All major credit cards are accepted at the Box Office, team merchandise stores and all full-service concession stands.
Directions
Google Maps directions to Gampel Pavilion
Google Maps directions to XL Center
Doors Open
- Gampel Pavilion doors open 90 minutes prior to tip-off.
- XL Center doors open 90 minutes prior to tip-off.
Emergency
In the event of an emergency, please dial 911 or notify the nearest event staff member or security personnel.
Entry
Walk-through metal detectors are in place and enforced at each entrance at Gampel Pavilion and the XL Center. Guests DO NOT need to remove belts, shoes or jackets. Guests DO need to remove cell phones, cameras, headwear, keys and other large metal objects.
Where to Enter - Gampel Pavilion:
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- General Public – South and East entrances. Open 90 minutes prior to tip-off.
- Recommendations Based on Section Number:
- North Entrance: Sections 11-14, 101-102, 118-124, 201-203, 218-223
- East Entrance: Sections 1-3, 104-109, 203-209
- South Entrance: Sections 4-10, 109-117, 209-217
- Recommendations Based on Section Number:
- UConn Students – North entrance. Must have valid UConn ID for entry. Students are required to claim tickets in advance in order to guarantee entry. Please visit UConnHuskies.com/students for more information. Open 90 minutes prior to tip-off.
- UConn and Visiting Team Player-Guest Entrance – West entrance. All individuals picking up a ticket must present a valid photo ID. Open 90 minutes prior to tip-off.
- Sales and General Will Call – North entrance. Open 90 minutes prior to tip-off.
- General Public – South and East entrances. Open 90 minutes prior to tip-off.
Where to Enter - XL Center:
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- General Public - The main entrance is located inside the XL Center Atrium (on Trumbull Street and across from Pratt Street). Other entrances are located at the corner of Church Street and Ann Uccello Street and on Church Street across from the Church Street Garage. Open 90 minutes prior to tip-off.
- UConn Students - Church & Trumbull. Must have valid UConn ID for entry. Students are required to claim tickets in advance in order to guarantee entry. Please visit UConnHuskies.com/students for more information. Open 90 minutes prior to tip-off.
- UConn and Visiting Team Player-Guest Entrance - XL Center Atrium. All individuals picking up a ticket must present a valid photo ID. Open 90 minutes prior to tip-off.
- Sales and General Will Call - XL Center Atrium (Trumbull Street and across from Pratt Street), at the Main Box Office Window 9. Open 90 minutes prior to tip-off.
Event Staff
Event Staff members are located throughout the concourse and arena areas. In the event of an emergency, please dial 911 or notify the nearest event staff member or security personnel.
Facilities
- Gampel Pavilion: 2098 Hillside Rd, Storrs, CT 06268
- XL Center: 1 Civic Center Plaza, Hartford, CT 06103
Fan Conduct
The BIG EAST Conference encourages and promotes good sportsmanship by student-athletes, coaches and spectators. We request your cooperation by supporting the participants and officials in a positive manner. Profanity, racial or ethnic comments, or other intimidating actions directed at officials, student-athletes, coaches or team representatives will not be tolerated and are grounds for removal from the site of competition.
A Message From Athletic Director David Benedict About Sportsmanship and Fan Conduct
Fan Feedback
UConn Athletics is committed to providing a positive and fun experience at all of our events. Fan feedback is important to us so we can continue to enhance the UConn Huskies gameday experience. If you have a comment, compliment or concern, we would love to hear from you! Please submit your feedback by email at fanfeedback@uconn.edu or text 775-HUSKIES (487-5437).
First Aid/EMS
- Gampel Pavilion First Aid is located on the concourse by Sections 11 & 212.
- XL Center First Aid is located on the concourse behind Section 113.
In the event of an emergency, please dial 911 or contact the nearest event staff member or security personnel.
Game Programs
UConn Basketball game programs are free and available at the Marketing Tables.
Guest Services
- Gampel Pavilion Gameday Ambassadors can be found at North, South and East entrances and can provide assistance, information or answer any questions on gameday.
- XL Center Guest Services is located on the concourse behind Section 124.
Junior Husky Club
Kids in eighth grade and under can join the Official Kids Club of UConn Athletics for FREE and receive member-only benefits. Visit JuniorHusky.com to learn more about free admission to select games and exclusive gameday experiences, and to register today!
Learfield
Learfield is UConn Athletics’ multimedia rights partner and provides businesses with the opportunity to align themselves with one of the most recognizable and successful brands in college athletics. For more information about advertising, sponsorships or promotions with UConn Athletics, please visit UConnHuskies.com or call 860-834-3339.
Lost & Found
During the event please report any lost items or turn in any found items to an event staff member or security personnel.
- Gampel Pavilion: Lost and Found is located at the West Entrance. After the event, please email fanfeedback@uconn.edu.
- XL Center: Please call 860-249-6333.
Lost Guests
Please immediately notify the nearest event staff member or security personnel should a member of your party become separated or lost.
Lost Tickets
Lost tickets should be reported to the UConn Athletics Ticket Office by email at athtickets@uconn.edu, by chat online at UConnHuskies.com/chat, by phone at 1-877-AT-UCONN (1-877-288-2666) (M-F, 9 a.m. - 4:30 p.m.) or at the Box Office on gameday.
Maps
Mascots
Jonathan the Husky and Jonathan XV are UConn's mascots. All of UConn’s huskies are named Jonathan in honor of Jonathan Trumbull, the last colonial and first state Governor of Connecticut.
Merchandise
- Gampel Pavilion: Fans can visit the UConn Bookstore located across the street from Gampel Pavilion (2075 Hillside Rd, Storrs, CT 06269) M-Thur 7:30 a.m. – 8 p.m., Friday 7:30 a.m. – 6 p.m., Saturday 10 a.m. – 6 p.m. and Sunday 11 a.m. – 5 p.m.
- XL Center: HuskyMania Fan Shop is the official UConn team merchandise store at the XL Center located in the Atrium behind Section 119 and on the concourse inside the Church Street entrance.
Mobile App
The official UConn Huskies mobile app is a must-have for fans headed to the stadium or following the Huskies from afar. With all the scores and stats surrounding the game, breaking news and social media streams, the UConn Huskies app covers it all! Search for "UConn Huskies" in the Apple App Store or Google Play Store to download.
Parking
- Gampel Pavilion: There are a number of options for day-of-game parking, including the North Garage, Lot Y/Z, Lot N, Lot I East and Lot I West. Please note, cash is only accepted at certain lots. For more information, click here.
- XL Center: There are several indoor and outdoor parking locations throughout the downtown area, all within walking distance to the arena. For additional information, including pricing and locations, please visit hartfordparking.com
Premium Seating
For more information on premium seating and other hospitality and special seating areas, contact the Husky Athletic Fund by email at huskyathleticfund@foundation.uconn.edu or call 860-486-3863. Opportunities include courtside seats, suites and loge seats varying by venue.
Prohibited Actions/Items
All guests are subject to search UConn Division of Athletics’ discretion. All guests with prohibited items will be required to return them to their vehicles or dispose of them. UConn Division of Athletics reserves the right to deny anyone or anything from entering the arenas.
- The following actions are prohibited: Throwing or kicking objects in the seating areas; Unauthorized entry onto the playing surface; Disorderly conduct (including the use of profanity or offensive language); Standing or sitting in the aisles, ramps, or walkways; Ticket scalping (inside or outside the arena), Smoking.
- The following items are prohibited: Any outside alcoholic beverages; Animals (except service animals or service animals in training); Any outside food and beverage; Artificial noisemakers; Audio and video recording equipment; Bags larger than 12” H x 6” W x 12” L and backpacks (diaper bags are permitted in the company of a small child); Balloons; Coolers, Cans, Glass Bottles or Flasks; Drones; Drugs; Laptops; Laser pointers; Promotional items with commercial identification not approved by UConn; Seatbacks larger than 16” H x 16” W x 12” L; Umbrellas; Weapons of any kind (including concealed carry).
Radios
Hand-held and pocket-sized portable radios are allowed in the arena. Please be considerate of other guests and use an earpiece to listen to your radio.
Re-Entry Policy
There is no re-entry permitted at Gampel Pavilion or XL Center.
Restrooms
- Gampel Pavilion: Men’s restrooms are located near the East and West entrances. Women’s restrooms are located near the North and South entrances.
- XL Center: Men’s restrooms are behind Sections 101, 104/105, 113, 117, 233 and 230. Women's Restrooms are behind Sections 120/103, 106, 114, 118, 240 and 220.
Scoreboard Messages
For more information on submitting messages on the video board, please visit UConnHuskies.com.
Schedule Updates
UConn Athletics game dates and times are subject to change. For the most up to date information please visit UConnHuskies.com, email athtickets@uconn.edu or call 1-877-AT-UCONN (1-877-288-2666) M-F 9 a.m. – 4:30 p.m. Follow us on social media for real-time updates on Facebook, Instagram and X.
Seating
Please view the seating maps for XL Center and Gampel Pavilion at UConnTickets.com.
Signs/Banners/Posters
UConn Division of Athletics reserves the right to remove any signs or banners at any time. All signs must be handheld, event related, in good taste, and cannot obstruct another guest’s view. Signs may not contain commercial messages, logos, or political endorsements and may not obscure stadium signage. Any signs determined to be obscene, vulgar, indecent, inappropriate, or derogatory will not be permitted per the BIG EAST policy. Signs or flags on sticks or poles are not permitted. Guests with unpermitted signs will be asked to return them to their vehicle or dispose of them upon entry.
Smoking Policy
Smoking (including e-cigarettes and vaporizers) is prohibited inside the venue.Social Media
Follow UConn Athletics @UConnHuskies on Facebook, Instagram, X, TikTok and YouTube.Follow UConn Men’s Basketball @UConnMBB on Facebook, Instagram, X and TikTok.
Follow UConn Women’s Basketball @UConnWBB on Facebook, Instagram, X and TikTok.
Strollers
Stroller storage is limited. All patrons are encouraged to leave them safely stored inside their vehicles. Please contact the nearest event staff member or security personnel for assistance. Strollers are not permitted in any seating areas or on the concourse. UConn Athletics assumes no responsibility for lost or damaged strollers or content and are stored at the owner’s risk.
Telephone Numbers
- Tickets: 1-877-AT-UCONN (288-2666) Mon.-Fri., 9 a.m.-4:30 p.m.
- XL Center Fan Hotline: 860-293-6532
- Fan Feedback/Gampel Lost & Found: 860-486-4712
- XL Center Lost & Found: 860-249-6333
- Husky Athletic Fund: 860-486-3863
Tickets
- Visit UConnTickets.com
- Call 1-877-AT-UCONN (288-2666) Mon.-Fri., 9 a.m.-4:30 p.m.
- Email athtickets@uconn.edu
- On Gameday:
- The Gampel Pavilion Box Office is located near the North Entrance beginning 90 minutes prior to tip-off.
- The XL Center Box Office is located inside the XL Center Atrium located on Trumbull Street. For weekday events, the Box Office opens at noon and for weekend events the Box Office opens four hours prior to tip-off.
Nayden Hall of Champions
The Denis and Britta Nayden Hall of Champions, located in the Werth Family UConn Basketball Champions Center lobby, will be open to the public from 2 hours prior to tip-off until 30 minutes prior for both men's and women's home games at Gampel Pavilion on selected game days. The Champions Center is located on Jim Calhoun Way, adjacent to Gampel Pavilion.
Will Call
- Gampel Pavilion: Will call tickets may be picked up 90 minutes prior to tip-off until halftime. Please see locations below.
- General: North Entrance. A guest picking up will call tickets must bring the credit card used to purchase the tickets along with a valid form of identification. In addition, the name on the credit card must be the same as the person picking up the tickets.
- UConn and Visiting Team Player-Guest: West Entrance. All guests picking up tickets at will call must present a valid state issued photo driver's license or identification card.
- Media: West Entrance. All media credentials should be requested by the media through UConn's Athletic Communications Department. All media personnel picking up tickets at will call must present valid identification.
- XL Center: Will Call tickets can be picked up 90 minutes prior to tip-off until halftime. Please see below for will call locations at the XL Center.
- General Public: XL Center Atrium (the main entrance), on Trumbull Street and across from Pratt Street. Guests may pick up will call tickets at Window 9.
- UConn and Visiting Team Player-Guest: XL Center Atrium (the main entrance), on Trumbull Street and across from Pratt Street. Valid photo ID required for ticket pick up.
- Media: Located inside the XL Center Atrium (the main entrance), on Trumbull Street and across from Pratt Street. Valid photo ID required for ticket pick up.
